- Shipping Rates (flat rate based on cost of order):
- All prices in CAD
- $0 - $20 order = $7 shipping
- $20 - $40 = $10 shipping
- $40 - $75 = $12 shipping
- Free for orders over $75!
- United States
- $0 - $20 order = $9.50 shipping
- $20 - $40 = $13 shipping
- $40 - $100 = $16 shipping
- Free for orders over $100!
- $0 - $50 = $25 shipping
- $50 - $150 = $50 shipping
- Free for orders over $150!
- Items ship within 1 - 4 business days upon receipt of your order. (fulfillment may take longer during sale periods or holidays)
- We ship with Canada Post Regular Parcel which is a 2 - 9 (business) days expected delivery time and includes a tracking number.
- Local Delivery: If you live in the Kitchener-Waterloo area, you have the option of avoiding shipping costs and arranging for free delivery of your order!
We hope that you are happy with every order; however, if you are not satisfied, please be sure to contact us within 10 days of receiving your order to let us know the reason for your request to return the item. After 10 days we will not accept any returns under any circumstances.
*The only exceptions are books and patterns – due to copyright laws these items may not be returned.
Unless we have made an error on your order, the return shipping charges will be your cost. Please ensure that returned goods are packaged adequately to prevent any damage. As long as the items are returned in the same condition as you received them (i.e. unused, undamaged and in the original condition and packaging) you will receive a full refund or store credit/exchange.